Interaction with Customers. Translation Service

Requesting assistance to translation companies, customers often can not evaluate translation quality. Certainly, advertising their services, translation companies guarantee excellent result, promising that all works will be performed only by competent translators. Customer hardly understands whether it is true or not, mostly because he does not speak foreign languages! It is more difficult for those who make use of services of private translator.

It is quite often happens when the end result quite suits the customer only because text in Russian is clear, competent and easy to read. But in this case the customer does not have any warranty that translation is authentic.

It happens that translation representing a set of obscure and incoherent phrases is gave to the customer. The similar situation arises if difficult initial text has come to not too skilled translator. But also in this case the customer can be assured that anything terrible does not happen, and will try to understand sense of the poor-quality translation. It will not come into unconflictive customer’s head to accuse careless expert who has simply poor made his work.

There are many people trying to do paid translations at home. More often among them there are students, which else just comprehend bases of translation, housewives once visiting foreign languages courses, or teachers knowing language only at average level.

Customers who are interested in a high-quality translation, address to professional translation companies. But even when interacting with competent experts miscomprehension can arise. The thing is that potential customer due to absence of specific knowledge, is not always capable to express the wishes competently and accurately. In turn, translators, without having managed to understand a wish of customer, will perform translation not in the right way.

For example, suppose that the chief of organization requires service of an interpreter. In this connection he sends his worker in the company of translations, demanding him to find a suitable variant, using certain sum of money. In addition, the sum which is alloted by the chief, is much less than that which is required. It is clear that having addressed to translation company, the worker will face with misconception.

Meanwhile, the similar situation could be avoided if a potential customer would understand translation service though a bit better. Indeed, the same chief quite would accept a variant of consecutive translation instead of the simultaneous one. It also would cost much more cheaply, and the result would be not worse at all.

The similar problems meet also in relations with customers who wish to order a written translation. Miscomprehension arises that customer badly understands how a sum which is required to be paid for work of translator is calculated.

Suppose that it is necessary to translate up to 40 printing pages of a text material for a customer of translation company. But in the beginning he asks to calculate a sum for the translation service. But the problem that the translation company means a usual printer’s sheet of A4 format (approximately 1800 signs with blanks), and the customer for one sheet accepts a newspaper sheet with 40 thousand symbols in it! Can you imagine, what sum will hear the poor customer who does not suspect that the thing is not in "greed" of translators, but only in miscomprehension of two parties.

To avoid similar situations, it is necessary to specify all subtleties of work of translator in advance. To evaluate cost of translation by experts will be easier if the original text will be before their eyes. If customer cannot bring a printing material to company, it is better to send it by e-mail.

The translation company «Foreign Term» tries to find common language in any situation with each customer and satisfy with quality of rendered services!