How to Choose Translation Company in St. Petersburg?

So how to choose translation company and not to regret about it? The factors listed below allow to distinguish professional translation company from "home" one, offering services of extremely poor quality. For your convenience we have prepared comparison in the table form.

Now we will talk about the reasons of such big difference.

1. Design. Professional translation company is the organization founded and created by established order of the laws of the Russian Federation. It is the commercial organization with adequate management which perfectly understands that it is impossible to involve customers only at the expense of a low price. Such management pays attention also to support of image of the company and market promotion, introduces schemes of loyalty for the customers. “Home” translation company involves customers exclusively at the expense of the dumping prices, other competitive advantages are absent. As a result, the money received from such "business" is enough only on bread with butter, there are no questions of any investments (like advertising and company image). Such “home offices” place orders on freelance web sites or join some professional companies of rare languages as non-staff translators. In recent years many Internet providers of “home” translation companies cancelled registration of their Internet domains in connection with a service nonpayment (about 300 rubles a year). How do you think, it there any use to co-operate with the organization not capable to yearn 300 rubles a year?

2. Contents and site structure. Professional translation company has set of directions of activity where often there are the changes potentially interesting to the customer and, as a rule, there is something to tell about it. News are regularly updated. On a web site of "home" translation company you at the best will see the prices and contact information. Such site is static, does not vary for years. The reason is simple: holders of "home" offices do not care about customers and their requirements, their slogan is «little money, but now and at any cost, and further – let chance decide». Such people spit on problems of the customer to which they do bad translations, having edited it in the machine translation system. And if anything crops up, it is almost impossible to make a claim for poor-quality translation, because 99 % of "home" translation offices officially do not exist.

3. Domain and hosting. Professional translation company should have its representation in the Internet, working 24 hours a day, 365 days in a year. It is clear that the site of the modern company has ceased to be simple for a long time an element of prestige and has turned to the ordinary tool of the trade. On its web site translation company receives orders, accepts money, communicates with the customers. Therefore it becomes clear that the web site of narod.ru domain or on the home computer does not suit for these tasks at all. Hosting services have ceased to be something exotic and expensive for a long time, today's price for a hosting of one web site at the most expensive and widely promoted provider usually does not exceed 250-300 rubles a month. But "home" translation company often does not have even such money! That is why we often see Internet sites of translation companies disabled for non-payment. How do you think, can people supply a high-quality translation if 250-300 rubles a month for them are the racking sum for communication with customers?

4. Contact information. Calls from a mobile phone and to the mobile phone cost money and it is not convenient for customers. For example, making an order, the private person with most probability will call on the landline, rather than on mobile phone number. However, having a landline costs some money. But even such little money, as you have understood, are rare in "home" translation offices. Mobile federal number is free for the holder more often. As to an e-mail address, its availability closely related with its domain and hosting (paragraph 3) on which payment unfair translations offices do not have money. But, probably, for "home" ones it becomes the rule - to use only free services, though to the prejudice of quality and convenience of customers.

5. Working hours. Any organization has the certain working hours. It is caused by specificity of its activity, and also specificity of activity of the surrounding organizations (for example, the company rents office in business centre which works from 10 AM till 9 PM on weekdays). The people, working at home, have no such restrictions, that is why all these “24 hours translation offices” rise. Use your intelligence, how often you need to translate, for example, mobile phone manual at three o'clock in the morning? Such applications uniquely classify primitive, nonprofessional "home" office of translations - name as you want, which has no competitive advantages and has to think out them for no reason.

6. Possibility to place an order on a web site. Possibility to make an order directly on a web site is one of the ways of maintenance of comfortable work with customers. As well as any measure of customer loyalty it demands certain costs on the part of service provider. These costs are presumed only by professional translation agency.